FAQ’s

Do I have to take part?

How will I access the questionnaire online?

How do I complete the questionnaire online?

What should I do if I am worried about Coronavirus and its impact?

Who should I contact if I have any problems, queries or concerns?

What happens to the information I give?

How do we keep your information safe?


Do I have to take part?

Like all of our surveys, it is completely voluntary whether or not you choose to take part in these coronavirus surveys.

We will be carrying out the survey at regular intervals during the outbreak. You can choose to take part in some, all or none of these surveys. Taking part in one survey doesn’t mean you have to take part in later ones.

We understand that some people may not want to or be able to take part in surveys at this time.

This does not affect your participation in the main surveys for the study.


How will I access the questionnaire online?

We will send you an email or letter, which will contain a web link and a unique ID.

The online questionnaire can be found: https://uclioe.eu.qualtrics.com/jfe/form/SV_4V24AUBMQw52829

Enter your unique ID (a 6 digit code).

If you have any problems accessing the questions, you can contact the study team by calling us for free on 020 7679 9471 or email us at sabre@ucl.ac.uk.


How do I complete the questionnaire online?

You can complete the question using a PC, laptop, tablet or smartphone.

We recommend you complete it all in one go. It should take around 20-30 minutes to finish. However, if that is not possible, you get back into the questionnaire using the same login details.

As always, answering these questions is voluntary and you can skip over any questions that you cannot or would prefer not to answer.

Once you have come to the end of the questions, you will be required to submit your answers. Once the answers are submitted you won’t be able to edit them again.


What should I do if I am worried about Coronavirus and its impact?

We hope that you and your loved ones are keeping well and healthy during the coronavirus outbreak.

Please follow the latest government advice: www.gov.uk/coronavirus

If you think you may have symptoms of Coronavirus, please follow the advice and guidance from the NHS: www.111.nhs.uk. You can also call NHS by phoning 111 or phone your GP.

Many people are experiencing difficulties due to the wider impact on the outbreak and restrictions imposed by the government, for example on finances, health and housing.

Many organisations are able to provide support during this difficult time. We have listed important sources of support below.

MIND (National Association for Mental Health)

Offers confidential help on a range of mental health issues.
Telephone: 0300 123 3393 Mon-Fri 9am-6pm
Email: info@mind.org.uk
Website: www.mind.org.uk/

Cruse Bereavement Care

Offers help, including a free counselling service, for bereaved people whatever their age, nationality or beliefs.
Telephone: 0808 808 1677
Email: helpline@cruse.org.uk
Website: www.cruse.org.uk

Citizens Advice Bureau

Helps people resolve their legal, money and other problems.
Website: www.citizensadvice.org.uk


Who should I contact if I have any problems, queries or concerns?

If you have any problems, queries or concerns, you can call us on 020 7679 9471 or email us at sabre@ucl.ac.uk.


What happens to the information I give?

The information you give us will be held securely and treated in strict confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. Any information that may identify you, such as your name, your contact details and the contact details of anyone else you give us, will be kept separate from responses to any other questions you have answered.  We hold any information which could identify you securely and never make this available to researchers.

For more details, please see our Privacy Policy.


How do we keep your information safe?

All information collected is treated with the strictest confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

For more details, please see our Privacy Policy.