FAQ’s

Do I have to take part?

How will I access the questionnaire online?

How do I complete the questionnaire online?

Can I still take part if I don’t receive an email?

How can I opt-out of the Coronavirus surveys?

What should I do if I am worried about Coronavirus and its impact?

Who should I contact if I have any problems, queries or concerns?

What happens to the information I give?

How do we keep your information safe?


Do I have to take part?

Like all of our surveys, it is completely voluntary whether or not you choose to take part in these coronavirus online surveys.

We will be carrying out the survey at regular intervals during the outbreak. You can choose to take part in some, all or none of these surveys. Taking part in one survey doesn’t mean you have to take part in later ones.

We understand that some people may not want to or be able to take part in surveys at this time.

This does not affect your participation in the main surveys for the study.


How will I access the questionnaire online?

We will send you an email, which will contain a web link and a unique ID.

You need to click on the link in your email and enter your unique ID (a 6 digit code).  You will then be able to proceed.

If you have any problems accessing the questions, you can contact the study team by calling us for free on 020 7679 9471 or email us at sabre@ucl.ac.uk.


How do I complete the questionnaire online?

You need to click on the link in your email and enter your unique ID (an 6 digit code from your email).

You can complete the question using a PC, laptop, tablet or smartphone.

We recommend you complete it all in one go. It should take around 15-20 minutes to finish. However, if that is not possible, you get back into the questionnaire using the same login details.

As always, answering these questions is voluntary and you can skip over any questions that you cannot or would prefer not to answer.

Once you have come to the end of the questions, you will be required to submit your answers. Once the answers are submitted you won’t be able to edit them again.


Can I still take part if I don’t receive an email?

Yes, of course.

If you haven’t received an email inviting you to take part, this is most likely because we don’t have an email address for you or the email address we have on file is incorrect.

To take part, we require an email address. You can contact the study team by calling us on 020 7679 9471 or email us at sabre@ucl.ac.uk.


How can I opt-out of the Coronavirus surveys?

If you want to opt-out of receiving the coronavirus surveys, you can do this by clicking on the unsubscribe link at the bottom of the email link. It may take a little time to process the opt-out, so you may receive one or two reminders after you have unsubscribed.

This won’t affect your participation in the main surveys.  


What should I do if I am worried about Coronavirus and its impact?

We hope that you and your loved ones are keeping well and healthy during the coronavirus outbreak.

Please follow the latest government advice: www.gov.uk/coronavirus

If you think you may have symptoms of Coronavirus, please follow the advice and guidance from the NHS: www.111.nhs.uk. You can also call NHS by phoning 111 or phone your GP.

Many people are experiencing difficulties due to the wider impact on the outbreak and restrictions imposed by the government, for example on finances, health and housing.

Many organisations are able to provide support during this difficult time. We have listed important sources of support below.

MIND (National Association for Mental Health)

Offers confidential help on a range of mental health issues.
Telephone: 0300 123 3393 Mon-Fri 9am-6pm
Email: info@mind.org.uk
Website: www.mind.org.uk/

Cruse Bereavement Care

Offers help, including a free counselling service, for bereaved people whatever their age, nationality or beliefs.
Telephone: 0808 808 1677
Email: helpline@cruse.org.uk
Website: www.cruse.org.uk

Citizens Advice Bureau

Helps people resolve their legal, money and other problems.
Website: www.citizensadvice.org.uk


Who should I contact if I have any problems, queries or concerns?

If you have any problems, queries or concerns, you can call us on 020 7679 9471 or email us at sabre@ucl.ac.uk.


What happens to the information I give?

The information you give us will be held securely and treated in strict confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. Any information that may identify you, such as your name, your contact details and the contact details of anyone else you give us, will be kept separate from responses to any other questions you have answered.  We hold any information which could identify you securely and never make this available to researchers.

For more details, please see our Privacy Policy.


How do we keep your information safe?

All information collected is treated with the strictest confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

For more details, please see our Privacy Policy.